If you have product that you wish to return that is not subject to a warranty claim, the following requirements must be met:
- Product must have been purchased within the last 45 days
- Product must be in its original packaging with all parts and documents included
- Product must be in good working order
To initiate a return, obtain a copy of the PREMISE RMA Form, either by calling/faxing out office or downloading it online.
Once the RMA form is completed it, submit the form to PREMISE and we will review it. If accepted, we will issue an RMA # and you may return the product within 30 days.
- All returns are subject to a 20% re-stocking charge.
- Returns of used, discontinued, damaged, unpackaged, or defaced products will not be accepted.
- Products purchased at promotional prices are not eligible for return.
- Non-stock and special order products are not eligible for return.
A copy of this Return Policy can be downloaded here.
Premise LED Inc. (“Seller”) warrants that the product sold to you shall be free of defects in material and workmanship for the period listed in the chart below from the date of original purchase. This limited warranty is provided by the Seller to you as the original purchaser of the Product. The determination of whether the Product is defective shall be made by the Seller, in its sole discretion. A Product shall not be considered defective solely as a result of the failure of individual LEDs. A Product shall be deemed defective when at least 10% of the LEDs in the Product have failed to emit light. The painted finish of the Product(s) will be considered defective in material or workmanship only if there is substantial deterioration, in the form of blistering, cracking, or peeling. The painted finish is not warrantied against fading or chalking, as Product(s) may naturally fade or chalk over time due to normal aging.
|PRODUCT GROUP||WARRANTY PERIOD|
The following apply to each product series:
CF, CS, FL4, FL5, FM, HBX, LHB, MD, PT, VN, VP2, VP-4848, VPHB1, WP, WS
|CW, ES2, FL4C, FPH, HBV, LS2, RK1||5 Years|
|LED Strips||3 Years|
|LED Lamps (>25k hrs)||5 years|
|LED Lamps (<25k hrs)||3 years|
|Accessories and Sensors|
|Light Pole Adapters and Brackets||10 Years|
|Fixture accessories||5 Years|
|Factory or field installed third party sensors||5 Years|
|LED Power Supplies||3 Years|
|Battery Drivers & Batteries|
|Battery Drivers (EBE, EBF)||5 Years|
|NEATA Batteries (NT)||1 Year|
Premise is approved by the National Lighting Bureau’s (NLB) Trusted Warranty Program, a premier warranty program that awards certificates to lighting and lighting component companies that sell in the U.S. and Canada. The Trusted Warranty Program reviews and assesses companies based on five criteria: formal warranty process, warranty language, length of business/warranty insurance, technical evaluation, and claims review evaluation. Being approved for this program means Premise demonstrates quality and reliability across all five categories, giving industry stakeholders confidence in us as a manufacturer.
Address Warranty Claims to:
Premise LED Inc. 80-86 Carrier Drive, Toronto, ON M9W 5R1
All non-defective material MUST be returned in original packaging, in saleable condition.
All returns must be accompanied with paperwork (a copy of the Premise RMA) in order for them to be accepted by our warehouse.
This limited warranty applies only when the Product(s) are installed in applications in which ambient temperatures are within the range of specified operation temperatures and are operated within the electrical values on the LED driver label. Seller will not be responsible under this limited warranty for any failure or loss of the Product(s) that results from external causes such as: negligence; abuse; improper or unauthorized use, installation, handling, storage, maintenance or service, including failure to follow installation, operating, maintenance or environmental instructions prescribed by Seller or applicable national and/or local electrical codes; exposure to adverse or hazardous chemical or other substances; use of reactive cleaning agents and/or harsh chemicals to clean the Product(s); a casulaty event; acts of nature; fire; vandalism; civil disturbances; animal or insect activity; power failure; improper power supply; power surges or dips, and/or excessive switching; corrosive environment installations*; induced vibration; harmonic oscillation or resonance associated with movement of air currents around the Product(s); alteration; accident; or improper service of the Product(s) performed by someone other than Seller or its authorized service provider or any other occurrences beyond the reasonable control of the Seller. This limited warranty excludes field labor and service charges related to the repair or replacement of the Product. Freight is prepaid by EiKO Canada, Ltd.
THIS LIMITED WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT IS DESIGNED OR IF ANY REPAIRS OR ALTERATIONS ARE MADE BY ANY PERSON NOT AUTHORIZED BY EiKO CANADA, LIMITED IN WRITING.
Based on time from date of purchase
No charge repair or replacement
the lesser of; 50% of price paid as per original invoice, or 50% of equivalent value replacement
the lesser of; 40% of price paid as per original invoice, or 40% of equivalent value replacement
the lesser of; 30% of price paid as per original invoice, or 30% of equivalent value replacement
the lesser of; 20% of price paid as per original invoice, or 20% of equivalent value replacement
the lesser of; 10% of price paid as per original invoice, or 10% of equivalent value replacement
No distributor, salesperson, dealer, retailer or other representative has the authority to change, modify or extend this warranty in any respect, either verbally or in writing. Premise LED Inc. reserves the right to inspect the failed product to determine the cause of failure, and reserves the right to be the sole judge as to whether the product is defective and covered under warranty.
The foregoing warranty provisions are exclusive and are given and accepted in lieu of any and all other warranties. Whether
expressed or implied, including without limitation any warranty against infringement and any implied warranties of merchant-
ability or fitness for a particular purpose. In no event shall the seller be liable for incidental, compensatory, consequential, indirect, special or other damages. Seller’s aggregate liability with respect to a defective product shall in any event be limited to monies paid to seller for that defective product. This warranty is effective for purchases of Product on or after the effective date set forth below. Seller reserves the right to modify this warranty from time to time. Any modification of this warranty shall be effective for all orders placed with Seller on or after the effective date of such revised warranty.
Effective Date: March 2021
*Subject to change without notice.